Terms of service

These Terms of Service govern your use of the Siganna website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these terms.

1. Company Information

This website is operated by Siganna.
Registered in Spain.
Contact email: care@siganna

2. Products & Craftsmanship

All Siganna products are handmade using carefully sourced materials. As a result, slight variations in colour, fabric placement, or texture may occur and are considered part of the uniqueness of each piece, not defects.

3. Prices & Payment

All prices are shown in EUR (€) unless stated otherwise and include applicable taxes where required by law.
We reserve the right to change prices at any time without prior notice.

Payment must be made in full at the time of purchase using the payment methods available at checkout.

4. Orders & Acceptance

Placing an order constitutes an offer to purchase. An order is only accepted once you receive an order confirmation email.
We reserve the right to refuse or cancel an order for any reason, including availability issues or suspected fraud.

5. Shipping & Delivery

We ship from Barcelona, Spain.
Estimated delivery times are provided at checkout but are not guaranteed. Delays caused by carriers, customs, or unforeseen circumstances are outside our control.

6. Right of Withdrawal & Returns

Customers located in the European Union have the right to withdraw from their purchase within 14 days of delivery, in accordance with EU consumer law.

Full details on returns and refunds can be found in our Return & Refund Policy, which forms part of these Terms of Service.

7. Faulty or Incorrect Items

If an item arrives damaged or incorrect, please contact us within 48 hours of delivery with photographic evidence. We will resolve the issue in accordance with EU consumer protection regulations.

8. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Siganna and may not be used, reproduced, or distributed without prior written permission.

9. Liability

To the fullest extent permitted by law, Siganna shall not be liable for indirect or consequential damages arising from the use of our website or products.

Nothing in these terms limits your statutory rights as a consumer under EU law.

10. Governing Law

These Terms of Service are governed by the laws of Spain. Any disputes shall be subject to the exclusive jurisdiction of the Spanish courts.

11. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will take effect upon publication on this website.