Shipping policy

Shipping Locations

Siganna ships from Barcelona, Spain to destinations within Spain and the European Union.

Processing Time

Orders are processed within 2–5 business days. As each item is handmade, processing times may vary slightly.

Delivery Time

Estimated delivery times are provided at checkout and may vary depending on destination and carrier. Delivery times are estimates and not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Customs, Duties & Taxes

• EU orders: No additional customs fees apply.

• UK & international orders: Customs duties, VAT, and import taxes may apply and are the responsibility of the customer.

Delays

Siganna is not responsible for delays caused by carriers, customs clearance, or circumstances beyond our control.

Incorrect Address

Please ensure your shipping address is correct at checkout. Siganna is not responsible for orders delayed or lost due to incorrect address details.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery with photos.
If a package is lost in transit, please contact us and we will assist with the carrier investigation.